The last system that we had for answering our phones brought us a lot of hassle. It was a voice recognition system but it had a lot of bugs. Recently we looked into a voice system that used biometric software. It was much more advanced of a system and didn’t aggravate our customers. This was key in the search for a new system. We wanted something that could direct our callers accurately and quickly. Otherwise we were going to have to go back to having one of our staff do the directing. This is a big waste of their time as they have other things to do.